STUDIO POLICIES - FOCUS CYCLE

If a class has fewer than 5 participants 3 hours before its scheduled start time, the class will be canceled. You will receive an email notification, and the credit will be returned to your account.
Schedules are released 1 week in advance.
Bookings open at 10:30AM for riders, and 12PM onwards for ClassPass users.
All cancellations are to be done 12 Hours before the class to avoid a forfeited credit.
Bookings must be made using an account belonging to the rider, regardless of whether the booking is done via ClassPass or using a package. It is prohibited for the same individual to create multiple accounts.
The trial package is offered for new members to try our services and is limited to one purchase per person. If a member creates duplicate accounts to purchase additional trials, we reserve the right to refuse service.
Selling of classes or packages is STRICTLY prohibited.
Those who purchase the Student Pass must present their student ID card upon entry.

For safety reasons and to avoid disrupting other participants, latecomers will be rejected from entering the class.
First-timers are required to arrive 15 minutes before class for a safety briefing.
Do arrive at the studio at least 10 minutes prior to the start of class.
ID checks are mandatory.
Shoes cannot be worn to the toilet, please visit the washroom before checking in.
Studio doors close punctually, and those who arrive late will be denied entry.
Riders denied entry will have their credit forfeited. ClassPass users will have to contact ClassPass to waive their no-show fee.

Personal belongings can be brought into the studio, but cannot be placed near bike wheels.
Nothing is to be placed on the floor during class.
Long-form filming during class is strictly prohibited.
Re-entry is NOT allowed.

For series extensions, please drop an email to info@fitnesspanda.hk with the necessary supporting documents. Do note that extensions are granted on a case-by-case basis at the discretion of FOCUS CYCLE.
Instructor promo codes give 10% additional classes for purchases of ALL PACKAGE LISTED ON WEBSITE.
Instructor codes cannot be applied retrospectively once the transaction has been processed.

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