01
BOOKINGS
- Class schedules are released one week in advance.
-
Bookings open at 10:30 AM for FOCUS members and from
12:00 PM for ClassPass users.
-
Bookings must be made through the account belonging to the
attending rider.
-
Guest assignment, package resale and unauthorised sharing are
strictly prohibited.
02
CANCELLATIONS
-
Cancellations must be completed before 9:00 PM on the night
before class.
-
Late cancellations and no-shows will result in forfeiture of
the booking credit.
-
ClassPass users should contact ClassPass directly regarding
any applicable no-show charge.
03
ARRIVING FOR CLASS
-
First-time riders must arrive at least 15 minutes before class
for bike setup and a safety briefing.
-
Returning riders should arrive at least 10 minutes before the
scheduled start time.
-
Identification checks may be required during check-in.
-
Cycling shoes must not be worn inside the washroom.
-
Studio doors close when class begins. Late arrivals will be
refused entry and the booking credit will be forfeited.
04
DURING CLASS
-
Follow all bike setup, safety and instructor directions.
-
Personal belongings must be kept away from bike wheels,
pedals and walkways.
-
Nothing may be placed on the studio floor where it may create
a safety risk.
-
Long-form filming or recording during class is not permitted.
-
Re-entry is not permitted after leaving the studio.
01
BOOKINGS
- Class schedules are released one week in advance.
-
Bookings must be made through the account belonging to the
attending participant.
-
Guest assignment, package resale and unauthorised sharing are
strictly prohibited.
-
Reformer position and instructor allocation are subject to
availability and operational requirements.
02
CANCELLATIONS
-
Cancellations must be completed before 9:00 PM on the night
before class.
-
Late cancellations and no-shows will result in forfeiture of
the booking credit.
-
ClassPass users should contact ClassPass directly regarding
any applicable no-show charge.
03
ARRIVING FOR CLASS
-
First-time participants should arrive at least 15 minutes
before class for equipment setup and a safety briefing.
-
Returning participants should arrive at least 10 minutes
before the scheduled start time.
-
Suitable grip socks must be worn during Reformer Pilates
classes.
-
Studio doors close when class begins. Late arrivals may be
refused entry and the booking credit will be forfeited.
04
DURING CLASS
-
Follow all instructor directions relating to springs,
straps, bars and equipment setup.
-
Inform the instructor before class of any injury, pregnancy,
recent surgery or relevant medical condition.
-
Personal belongings must be stored away from reformers and
walkways.
-
Long-form filming or recording during class is not permitted.
-
Re-entry is not permitted after leaving the studio.
IMPORTANT
FOCUS reserves the right to refuse entry or stop participation where
reasonably necessary for safety, conduct or operational reasons.
